International & Local Data Protection

GDPR & Data Protection Charter

Our commitment to EU/UK General Data Protection Regulation (GDPR) standards and the Kenya Data Protection Act, 2019 (ODPC).

Lawful Basis (Art. 6 GDPR)

Explicit Consent & Contract

We process personal data only when you provide explicit consent (for quotations or updates) or when necessary to perform pre-contractual and policy administration duties at your request.

Cross-Border Safeguards

International Underwriters

When arranging international medical or travel insurance with global partners (such as Bupa, Cigna, or Aetna), data transfers are protected by strict confidentiality and standard contractual safeguards.

Kenya DPA 2019 & ODPC

Data Minimization

We collect only the minimum personal particulars required to accurately assess risk, compare underwriters, and deliver confirmation communications to your inbox.

Your Rights Under GDPR & Kenya Data Protection Act

Every client and website visitor may exercise the following data subject rights free of charge:

Right to Be Informed & Access

You have the right to receive clear confirmation of whether we process your personal data and to request a copy of the quotation or policy records we hold for you.

Right to Rectification

You may request immediate correction of any incomplete or inaccurate contact, beneficiary, or policy particulars.

Right to Erasure (“Right to Be Forgotten”)

Where an inquiry does not proceed to an active policy, or where statutory retention obligations have expired, you may request deletion of your personal records.

Right to Withdraw Consent

Where processing is based on your consent (such as newsletter and insurance update subscriptions), you may withdraw consent at any time by contacting info@raainsuranceagency.co.ke.

Right to Data Portability

You may request that your policy schedule or quotation summary be provided in a structured, commonly used electronic format.

Submit a Data Protection or GDPR Request

Contact our Data Protection Desk at info@raainsuranceagency.co.ke or call +254 722 406 947.